Niccola has over 20 years’ experience in the management and delivery of case management, vocational rehabilitation and expert witness services for catastrophically injured clients. She is the Managing Director of Keystone Case Management, which she formed in 2021. In addition to her occupational therapy qualification, Niccola holds a Masters degree in ‘Case Management for Health and Employment’ and a Masters in Business Administration. Niccola has worked in Australia and the United Kingdom in both private and public healthcare and insurance sectors. She is a proud recipient of CMSUK’s Case Manager of the Year award and is passionate about increasing the recognition of case management as a wide-reaching discipline and its achievement of effective client outcomes. As a Director of CMSUK since 2017, Niccola also represents CMSUK on the Standards Committee for the Institute of Registered Case Managers (IRCM).