Jackie qualified as an occupational therapist in 1978 and has worked most of her working life with people who have neurological or traumatic conditions. Jackie has worked exclusively in private consultancy since 1985 and since 1992 predominantly with people suffering from traumatic and acquired brain injury. Between 1992 – 1997 she worked as a part time consultant in the establishment and development of the Transitional Rehabilitation Unit (TRU Ltd) in the North West of England. Whilst providing consultancy services as an occupational therapist to this organisation she became interested in the concept and model of case management, and took her first case management clients in 1994. Since this time, she has expanded her role as a brain injury case manager and in her leadership role within N-Able Services has widened the client group to include a wider spectrum of individuals with complex needs, and of varying ages. Jackie has been an active member of the British Association of Brain Injury and Complex Case Management since inception, and has supported many of the working groups within the membership body, and acted as Chairperson between 2010-2013. She is an Honorary Fellow of BABICM. Jackie has been an integral part of the management and development of IRCM and is now joining the board of The Institute of Registered Case Managers (IRCM)